Refund policy

REFUND POLICY

Returns

You can return your purchase within 14 days of receiving it. The item must be in the same condition as you received it and in its original packaging. We send you a prepaid, tracked return label. Return shipping costs €7.50, which we deduct from your refund. Your refund is processed once our warehouse has received and checked the return.

If you return your whole order, we also refund the standard delivery cost you paid. If you return part of an order, we refund a proportional share of it. The €7.50 return shipping cost is not refunded.

If we cannot provide a return label for your country, you arrange and pay for tracked return shipping yourself, and no €7.50 is deducted.

Damaged Goods

If your item arrives damaged, we send you a free replacement. No return needed. Email returns@credoet.com with your order number and a clear, unedited photo of the item.

How to Return

  1. Request your return. Go to your account, open the order and select Request return. You can also email returns@credoet.com with your order number and the items you want to return.
  2. Get your label. Once your return is approved, we email you a prepaid return label and instructions.
  3. Pack and ship it. Pack the items securely in their original packaging, attach the label and drop the parcel off with the carrier. Keep the receipt until your refund arrives.
  4. Refund. We refund you within 14 days of your return request, to your original payment method, minus the €7.50 return shipping cost. We may wait until the return reaches our warehouse or you send us proof that it has been shipped.

Exchanges

You can exchange your item for another item. Email exchanges@credoet.com to request an exchange. Exchanges depend on available stock.

  • Shipping costs: You pay €7.50 for the prepaid return label and the standard shipping for the new item. Both are settled together with any price difference.
  • If the new item costs more, you pay the difference before it ships.
  • If the new item costs less, we refund the difference once your return is processed.

Seller

Credo Et is a brand of Aaterna AB, org. no. 559598-6539, VAT no. SE559598653901, Drottninggatan 92, 111 36 Stockholm, Sweden. Email: returns@credoet.com