Informativa sui rimborsi
REFUND POLICY
Returns
You can return your purchase within 14 days of receiving it, except during active promotional periods. The item must be in the same condition as you received it and in its original packaging. You pay for the return shipping. Your refund is processed once our warehouse has received and checked the return.
Original delivery costs are not refunded.
Damaged Goods
If your item arrives damaged, we send you a free replacement. No return needed. Email returns@credoet.com with your order number and a clear, unedited photo of the item.
How to Return
- Request your return. Email returns@credoet.com with your order number and the items you want to return. We reply with the return address and instructions.
- Ship it. Arrange and pay for the return shipping yourself, using a tracked service. Send us the tracking number and carrier. If the parcel does not reach us, you need to resend it at your own cost.
- Pack it securely. Follow the instructions we send you and pack the items securely in their original packaging.
- Refund. Your refund is processed within 10 business days of the return arriving at our warehouse. Delivery costs are not refunded.
Exchanges
You can exchange your item for another item of equal value free of charge. Email exchanges@credoet.com to request an exchange.
- If the new item costs more, you pay the difference before it ships.
- If the new item costs less, we refund the difference once your return is processed.
