Politique d’expédition
SHIPPING POLICY
Thank you for shopping with Credo Et. This policy explains how we process, dispatch and deliver orders placed on credoet.com.
1. General
All orders are subject to stock availability. If an item in your order is out of stock, we will contact you and you can choose to wait for the restock or receive a refund for that item.
2. Shipping Costs & Delivery Times
All orders ship from our warehouse in the Netherlands with Tracked Letter (post office delivery).
Free shipping on all orders over €49.
| Destination | Cost | Delivery time |
| Belgium, The Netherlands, Austria, Switzerland, Luxembourg, Denmark, Sweden | €4.90 | 3-5 business days |
| France, Cyprus, Czechia, Slovakia, Lithuania, Croatia | €4.90 | 4-7 business days |
| United Kingdom, Ireland, Slovenia, Germany, Latvia, Portugal, Italy, Poland, Estonia, Finland, Norway | €4.90 | 4-8 business days |
| Other European countries | €4.90 | 4-12 business days* |
| Saudi Arabia | €4.90 | 5-10 business days |
| Singapore, South Korea | €4.90 | 6-13 business days |
| Asia, Africa | €4.90 | 8-45 business days |
| United Arab Emirates | €5.50 | 4-10 business days |
| Türkiye, Japan | €5.50 | 4-12 business days |
| Azerbaijan, Malaysia, Qatar | €5.90 | 7-14 business days |
| Australia, New Zealand | €4.90 | Depends on destination and local postal service |
| North and South America | €4.90 | Depends on destination and local postal service |
*Some remote areas have longer delivery times.
3. Returns & Warranty
3.1 Change of mind
You can return your order within 14 days of receiving it. Original delivery costs and return shipping are not refunded. See our Refund Policy for the full terms and how to return.
3.2 Lifetime warranty
Every Credo piece carries a lifetime warranty against manufacturing defects, meaning faults in materials or workmanship. If your piece has a manufacturing defect, we replace it free of charge.
The warranty does not cover normal wear and tear, including:
- The cord fading, losing colour, fraying or stretching over time
- Wear to the gold plating
- Breakage after long-term use
- Damage from accidents, misuse or improper care
To make a claim, email support@credoet.com with your order number and a clear, unedited photo of the item. Approved claims receive a free replacement, subject to stock availability. Broken jewelry is replaced, not refunded in cash or store credit.
A proven manufacturing defect may qualify for a refund as store credit if reported within 24 hours of delivery, with a clear, unedited photo or video (no cropping, filters or AI-generated content).
Allergic reactions and individual material sensitivities are not covered by the warranty.
The warranty is offered in addition to your statutory rights as a consumer and does not limit them.
3.2.1 Lost items
A lost item is replaced free of charge only where our review confirms that a design or manufacturing fault caused the loss, not normal wear or an accident. High-value items or repeated claims may be declined or offered a replacement at reduced cost. Lost items are not refunded in cash.
4. Delivery Terms
4.1 Dispatch
Orders are dispatched within 2 business days of payment. Our warehouse operates Monday to Friday during business hours and is closed on national holidays, when we keep delays to a minimum.
4.2 Address changes
Email shipping@credoet.com as soon as possible. Addresses can only be changed before the order is processed and dispatched. We cannot refund parcels sent to an incorrect address provided at checkout.
4.3 P.O. boxes
We ship to P.O. boxes with postal services only, not courier.
4.4 Out of stock items
Orders containing an out of stock item are dispatched once the item is back in stock, unless you choose a refund for that item.
4.5 Delivery time exceeded
If your parcel has not arrived within the estimated delivery time, contact us and we will open an investigation with the carrier.
5. Tracking
You receive an email with a tracking link as soon as your order is dispatched, so you can follow your parcel through the carrier's updates.
6. Parcels Damaged in Transit
If your parcel arrives damaged, refuse it if possible and contact us. If it has already been delivered, email us with photos and we will guide you through the next steps.
7. Duties & Taxes
7.1 Sales tax
VAT is included in the prices shown.
7.2 Import duties and taxes
Orders within the EU have no import duties or taxes to pay on delivery. Orders shipped outside the EU may be charged import duties and taxes on arrival, set by the destination country. You can pay them or refuse the parcel. If you refuse it, we refund your order minus the return shipping cost. The original shipping cost is not refunded. Contact us before paying if you are unsure and we will review your case.
8. Cancellations
Orders can be cancelled before they are dispatched. Once dispatched, our Refund Policy applies.
9. Insurance
9.1 Damaged in transit
We refund or replace your order once the carrier has completed its investigation.
9.2 Lost in transit
We refund or replace your order once the carrier has confirmed the parcel as lost.
9.3 Lost after delivery
We are not responsible for parcels the carrier has confirmed as delivered. If you suspect a misdelivery, contact us and we will open an investigation, and we recommend that you also file a claim with the carrier. After review, we may approve a one-time replacement. Such replacements are final and cannot be returned, exchanged or refunded, except for defective or incorrect items.
10. Customer Service
For all questions about shipping, tracking and delivery, email shipping@credoet.com.
